Check our Events Page or Contact the AAIM office to find out when these classes are scheduled or to arrange to have a class conducted for your organization.

405 Interpersonal Communication Skills

Improving employee communications is a continuous process requiring the skillful sending and receipt of messages. Learn the value of proper messages and barriers to them. Choose the right vehicle for communicating a message. Learn the guidelines for writing employee communications, and how to avoid misinterpretations when orders and instructions are sent. What is non-verbal communication? Communication is the key to the successful operation of any organization!

416 Verbal Presentation Skills

Often, the most well versed person flounders in a public speaking setting. If you frequently find it necessary to present data, decisions, ideas and other information to an audience, this program will prepare you by helping you develop a comfort level and reduce uneasiness. Review and practice proper body and voice control. Learn how to use stage presence toward maximum effect. Learn the secrets for handling confrontational questions.

1201 Business Communication Certificate Program I

This course provides comprehensive and practical skill building techniques on how to improve your reading skills and comprehension. The program covers basic writing skills, grammar, punctuation, language usage, writing with clarity, effective verbal and nonverbal communication, listening skills, and identifying and adapting your own communication style.

1202 Business Communication Certificate Program II—Advanced

This advanced course builds on the basics of communication to include more communication techniques. Course content includes writing better memos and reports, persuasive writing techniques, advanced grammatic principles, diplomatic and assertive communication, setting boundaries and finding agreement, and the fine art of questioning. Participants will have hands-on experience in how to deal with conflict, manipulation, disagreement, and difficult personalities.

137 Self Directed Teams

What is a self-directed team and are you ready to be part of one? Are self-directed teams for your organization? What skills do you need? What are the critical success factors? What are the benefits? Learn how to correct problems within a team. Is cross training a must? Learn planning, scheduling, ordering, hiring, evaluating and setting standards.

141 Human Resources Certification Preparation Course

Whether seeking to increase your skills and knowledge of human resources, or preparing to take the PHR or SPHR exam, this course is for you. The course offers extensive materials and discussion of the federal laws and regulations shaping and guiding the human resource profession, and the theories and principles that provide its foundation. This is a 30-hour, 10-session program. Participants will receive a certificate of completion from AAIM.

144 Discipline Without Negative Results

What is a disciplinary process? Review the factors and learn what should be considered. What are the grounds for termination, the avenues of appeal and the grounds for appeal? Learn how to reduce grievances and disciplinary actions. Identify common symptoms and causes of disciplinary problems, and learn how to correct them.

147 Team Problem Solving

This course is designed to teach participant’s problem solving techniques. The group will be given select problems, required to define situations, identify root causes, take corrective action, evaluate and follow up on the results. Participants learn to work together as a team and reach a better understanding of the various methods for problem solving. This is a must for leaders at every level.

148 Developing A Workable Orientation Program

Does your orientation process make a positive first impression on your new employees? First impressions have a lasting effect. Here is a program that will help you design a process which addresses your organization’s needs. Topics include defining when orientation begins; getting feedback; panel discussion for first-hand input; legal needs; duration of the orientation process; sponsors; who should be involved in the program, and what should be included.

208 Successful Interviewing

Avoid a hiring mistake. The number of applicants responding to the limited number of job openings is mushrooming. Extreme caution must be exercised to avoid legal liability resulting from applicant screening, interviewing and selection processes which may run afoul of numerous anti-discrimination laws such as the ADA, Age Discrimination in Employment Act, Title VII of the Civil Rights Act of 1964, Human Rights & Opportunities Commission Act, Pregnancy Discrimination Act, Immigration Reform & Control Act, etc. Learn how to select the right person for the job and simultaneously avoid liability to rejected applicants. Learn how to reject applicants for the right reason and avoid discrimination lawsuits and civil damages.

229 Behavioral Interviewing

It takes more than a gut feeling to select the right person for a particular job. Make an informed decision based on an interview plan which includes a thorough knowledge of the job. Learn effective use of open ended questions, note taking that does not distract, what is contrary evidence, use rapport building methods, allow for silence periods and learn to control the interview. This class will help you make a hiring decision based on facts not feelings and successfully predict job performance. The best predictor of future behavior is past behavior. See the process work in action.

516 Managing Anger & Conflict in the Workplace

How to allow others to disagree without getting angry yourself! How to recognize a conflict situation and make it a productive encounter. Learn to understand anger as a human emotion. How to identify anger. Learn to deal with bullies, screamers, whiners and other "difficult" people. How and when to cope. Learn conflict resolution techniques and proper use of constructive criticism.

518 Frustration, Conflict, Stress & Productivity

This course explores the causes of stress, the path it follows and how it impacts our jobs and actually diminishes our ability to be productive. This program demonstrates how failure to manage stress properly can negatively affect your future. Learning to manage stress is a key to achieving success in your daily work.

521 Understanding Organizational Change

Change is constant, and this program is designed to teach you how to cope with it. This program covers who the change agent is, force field analysis, gap analysis, system theory, grief cycle, pendulum theory, levels and stages of change, and dealing with denial and resistance.

705 Mentoring-Training For The Future

Mentoring encourages growth and creates a reciprocal relationship that benefits the company and the employee. This course shows how mentoring empowers employees and improves relationships. Participants learn how to identify the needs of the employee and how to meet those needs. Explore four types of mentoring, learn to optimize mentoring situations, assess attitudes and abilities. Learn when to advise and when to rescue.

811 Compensation Planning & Practices

Compensation programs must be tailored to the needs of each individual company, and its employees. Learn about pay equity, pay expectancy and pay secrecy. What is a wage mix? How do job evaluations establish a position’s value? This program will define the point system, the factor comparison system, compensation surveys, rate ranges, types of incentive plans, gain sharing programs, ESOPs, and the Scanlon and Rucker plans.

917 Conflict Management

Understand what causes internal and external conflict. Discover ways to manage stress and frustration. Learn the positive and negative aspects of conflict. Learn several methods for resolving conflict. This course provides constructive guidelines for coping with stress and eliminating sources of stress.

918 Productive Performance Appraisals

Learn how to use the performance appraisal process as a continuous improvement tool. How to establish plans and goals through performance appraisals. What is the value of a performance appraisal and how far can it go? How do you take the trauma out of an appraisal session. Writing an effective and legally protective performance appraisal. Are appraisals legal documents? What are the financial aspects of performance appraisals?

228 Employment Law Primer For Supervisors & Managers

Successfully managing employees in today’s workplace requires much more than technical knowledge and interpersonal skills. Supervisors are the legal agents of the employer, and as such, can cause considerable damage to their company’s legal position or inadvertently create liabilities when incorrectly handling employee situations. This program provides participants with a basic working understanding of state and federal employment laws that affect their decision-making role. Topics include statutes and regulations governing unemployment compensation, wage and hour issues, discrimination, family-medical leave, labor relations and judicial case law interpreting these statutory provisions. Participants will be better managers with an increased understanding of laws affecting the workplace.

1016 Writing Legally Defensible Job Descriptions

Federal law allows employers to thwart discrimination claims with properly prepared job descriptions. The Americans with Disabilities Act gives express recognition to employer prepared job descriptions. If employers learn how to properly prepare and use job descriptions they will be able to protect their legal interests while promoting sound employee relations within their organizations. Learn how to prepare comprehensive and accurate job descriptions and evaluate the different levels of skill, effort, responsibility, and working conditions associated with the jobs in your organization. Learn how to implement a truly objective job description/evaluation program that provides legal defensibility and wage/salary equity in your organization’s compensation programs.

1019 The Art Of Affirmative Action Planning

AAP’s have been required for over 25 years. AAP’s are necessary if you do business with any level of government or use government funding. This program is an opportunity to learn the basic statistical analysis and develop the appropriate wording for a full AAP program. Covered issues include AAP law and how to develop AAP guidelines.

100 Introduction To Supervision / Management

Newly appointed supervisors need the opportunity to obtain a solid grasp of the broad range of responsibility they are expected to handle. This course teaches practical, everyday leadership skills to get the job done effectively while building positive employee relationships. New supervisors will learn basic communication, motivation, and problem solving skills for achieving results and gaining success.

101 Intermediate Supervision / Management

Building upon the basics of leadership skills, this course continues the learning process of the participant to include an understanding of the individual’s leadership style and focuses on what makes a leader successful. Personal profiles will be administered to heighten participants’ awareness and identify the needs of those they lead. Continued skill building in communication, motivation, and problem solving skills ensures participants are broadening their knowledge and are able to apply it to their day-to day situations. This course can also be an excellent refresher course for supervisors who want to refocus and refine their leadership skills.

102 Advanced Supervision / Management

This course brings all concepts together; balancing, prioritizing, motivating, setting objectives, handling appraisals, grievances, leadership styles, coaching techniques, and counseling skills.

106 Lead Person Techniques

A “hands-on” course for leaders and others with supervisory potential. Designed to give you insight into new ways of thinking and responding. Establishes your place on the management team. The change agent from subordinate to leader. Accentuating employee relations skills. A program to allow you to successfully identify new supervisory talent from within your own organization.

107 The Assertive Manager / Supervisor

An assertive manager/supervisor is a confident, direct communicator who creates a climate for top performance. A fast moving course where participants will build their skills with practical exercises; explore verbal, non-verbal and cognitive aspects in communication, and develop a strong positive personal presence that elicits cooperation.

134 Building A Dynamic Workgroup

Learn to identify the obstacles to successful productivity; create a healthy work environment; avoid conflict; plan and attain your goals, ensure clear demarcation of roles, relationships and accountability; create firm operating procedures; establish trust and develop your skills.

142 Supervising Today—An Update

This program is a refresher course for those with previous supervisory experience and prior management training who have a need to fine-tune those skills to meet the challenge of today’s workforce. Program covers leadership, trust, motivation, positive expectations for positive performance, dealing with the difficult employee, obtaining constructive feedback, understanding today’s workforce values, how to use praise and criticism, and non-defensive communication techniques.

146 Transition To Team Leader

Organizations depend upon leaders to improve operations and achieve goals in production service and quality. Yet, leaders face obstacles that are often new to them. This course will provide guidance and practical tips to help team leaders resolve those situations they are likely to encounter. Participants learn to deal with employee attitudes and learn intervention methods and techniques for achieving maximum employee and team involvement. Participants also learn to use leadership behaviors to increase employee acceptance of change. Understand how to lead teams to reach a consensus and get work groups to accept continuous improvement. Learn basic team building techniques, identify roles and instill accountability.

220 Dealing with Absenteeism

What do you do with the chronically absent employee? The Supervisor must answer "How does this affect our business and how can we effectively deal with this problem?" What laws affect this issue; intervention strategies; psychological and human factors. How to calculate absenteeism rates; establish attendance standards; design incentive programs and effectively improve workplace productivity.

502 Psychology For Leaders

Stress & counseling, communications, relationships, rewarding performance, perspectives, quality of work life, technology & people, interpersonal and group dynamics...these are the key areas explored. This program will give you new insight into today’s workplace.

505 Motivating The Marginal Performer

Understand why the marginal employees perform as they do. Managerial shortcomings can be the cause. Learn how to eliminate the uncertainty associated with performance. Determine which marginal workers are worth salvaging and learn how to develop them. Learn unique techniques for motivation!

512 Coping with Difficult People

This program is designed to help supervisors who find their best efforts are being hampered by those around them. Troublesome employees make life difficult for their superiors and create misery within their own work areas as well as in the entire organization. If you deal with the "know-it-alls", complainers, manipulators, procrastinators, people with short fuses, finger-pointers or martyrs-learn the array of techniques for managing conflict and constructive problem solving. Discover how your own personality may contribute to the difficult situations you sometimes find yourself in.

513 Developing Positive Assertiveness

Supervisors and managers need to be assertive. Learn simple yet very sound techniques that will ensure that others will listen when you speak. Gaining cooperation is the link between plans and action. Learn techniques that instill confidence in you and persuade others to follow your lead. Good leadership is affected by listeners’ perceptions of what they hear. Learn about body language, voice control, confrontational questions, and taking charge. Assertiveness can make you a winner. Understand personality types and concepts that lead to success.

969 Improving Job Performance Through Coaching

Avoid the typical performance appraisal and see how improvement truly comes from coaching! A leader’s real objective is to use appraisal time to take the opportunity to coach an employee, help them to set new goals and build on their potential. Utilize your employee’s strengths and understand appraisal in the context of future job performance and recriminations.

519 Ergonomics-Productivity & Safety

Employees complain about eyestrain, back discomfort, neck and shoulder fatigue, hand pain, and headaches. The good news is that these conditions can be prevented through simple adjustments in workstation design. This program will review conditions such as posture, lighting, and eyecare. Learn what body signals to look for and how to combat fatigue. Identify methods to minimize anatomical strain and promote good posture and energy throughout the day.

922 OSHA—General Industry Standards

If you have responsibility for safety issues and procedures within your organization, here is the opportunity you have been waiting for. This course will provide you with a current update on the basic standards that you must comply with. Topics to be covered include Confined Spaces, Hazard Communications, Machine Guards, Hearing Conservation, Personal Protective Equipment, and Fall Protection.

919 Essential Skills For Customer Service Personnel

Learn to interact with people and why customer service is important. Develop a positive attitude. Communicate your best image. Learn business ethics. Anticipate the needs of others. Improve your listening skills. Say the right thing at the right time. Provide for the needs of your customers. Learn how to ensure that your customers will return. Case Studies of how other companies attained a number 1 reputation for customer service are included. This is an essential program for anyone involved with customers.

602 Basic Blueprint Reading

Prepare actual production prints. Read and prepare prints involving zinc, die casting, aluminum forging, weldments, plastics, metric dimensioning, and numerical controls.

606 Introductory Electronics

Learn about switching devices, timers, power tubes, solid state controls, saturable reactors, magnetic amplifiers, thermoelectronics, photoelectrics, and diodes.

607 Intermediate Blueprint Reading

A continuation of the basic program but at a higher level with more concentration in advanced skills.

619 Statistical Problem Solving Tools

Participants will learn about flowcharts, attributes, variables, priorities, histograms, pareto diagrams, bar graphs, line and pie charts and control reports.

800 Mathematics For Industry

This course reviews math principles. It lays the groundwork for reading blueprints, schematics and working with CNC equipment. Poor math results in waste and lost time. The program covers the concepts of whole numbers, roots, fractions, metrics and decimals.

810 The Basics Of Budgeting

This will assist the non-financial manager in understanding accounting principles and enable such individuals to build a budget that works. Understand accounting principles and how to use financial statements; how to identify fixed and variable costs and selling your budget. Learn how to monitor and keep within the budget you set. Participants will gain confidence by actually developing a budget during the course.

930 Basic Metallurgy & Materials

Learn the scope of Metallurgy. This program will discuss atoms, compounds and mixtures; different types of stainless steel and what they are used for; annealing, heat treating, measuring heat treated parts by the Rockwell System; cast iron; and the effects of chemicals on metals.